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Four-Tier Strategy

As part of our effort to propagate quality awareness within the organization and to ensure quality standards in our dealings, our Quality Department adopts a four-tier strategy of customer focus, people focus, process focus, and predictability improvement:

  • The Customer Focus contributes to the creation of customer relationships that last beyond the life of the current assignment.
  • The People Focus builds a learning organization that manages the demands of rapid technological changes.
  • The Process Focus works through well-defined, time-tested and institutionalized processes.
  • Kumaran also works towards improving the predictability of delivery time, effort, and quality of delivery.