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Insurance Industry Solutions

Our Insurance Application Maintenance services include

Corrective Maintenance

Corrective Maintenance modifies an application to effect permanent fixes or permanent work-around to correct, eliminate, or minimize the impact of known defects / problems. Modifications are made only to make the application compliant with baseline requirements. Corrective Maintenance addresses Severity Level 1, 2, and 3 Service Incidents.

Production On-call

Production On-call is the service to respond to Severity Service Incidents. We provide on-call support for application support services, to resolve high severity problems to keep your applications available for your business. Being quick and responsive to your needs, we provide technically skilled resources whenever and wherever you need them.

Application Assessment and Performance Management

We measure the performance of Business Applications against predefined performance indicators and target values. Benchmarking applications performance parameters to industry standards allows us to tune your applications and unlock the value of your enterprise application investments.

Continuous Improvements

Analyzing various production support metrics with the patterns and trends, we come up with innovative technical ideas to streamline the applications, look at chronicle issues in a systematic way to address the root causes and provide continuous improvements to gain business value. Taking a holistic view of the application environment, including application interfaces and infrastructure, we work with various IT towers to transform your application support organization.

Helpdesk & support

Settling the RFC’s (Request for change) based on the priority through Corrective, Preventive, Adaptive and Perceptive maintenance. Receipt, acknowledgement, distribution, plan closer of issue / RFC registered by user. Responsibility will be carried out by Issue coordinator. For issues communication various tools including Client’s application, e-Mail will be used. (3rd level: answer questions and resolve technical issues reported by client personnel).

Business Value through Application Maintenance

Our professional IT team with Insurance domain expertise will deliver an Application Maintenance and Enhancement services that will provide immediate business value to your organization:

  • Frees up your valuable IT staff and other resources for more strategic, core initiatives.
  • Brings best-of-breed technology solutions to the task.
  • Lowers your cost of ongoing support.

“Do you know Kumaran technology team specialized in Oracle, IBM, Microsoft and Sun technologies have served some of the top P&C and Workers compensation companies in North America?”

Kumaran for Insurance enables Insurance carriers to adapt next-generation technology in time to market by providing a comprehensive toolset and facilitates service-oriented architecture (SOA) for tomorrows needs. Our global application outsourcing team supports full life cycle production for applications – maintenance, enhancements, development, testing, upgrades, production support and user support. Kumaran’s application outsourcing team also supports legacy and third-party applications. Kumaran’s spectrum of outsourcing solutions maximizes flexibility and choice with strategic engagement model. From Claims administration services to applications management, Kumaran’s outsourcing team allows you to focus on your business while reducing costs up to 40 percent.

Insurance Legacy Application Modernization

Your Insurance legacy applications have become the sole repositories of business knowledge for your company – your “corporate business rule”. As you move to modernize these Insurance legacy applications, you need an efficient process to implement, validate and redeploy this business knowledge in the new system to ensure business continuity. Accurately preserving embedded business decisions and business rules during modernization is often cited as the primary concern of Insurance companies embarking on modernization. This is because legacy insurance applications like claims, policy systems typically ends up being the only form of up-to-date documentation explaining the decision and their accompanying rules that are implemented by the application.

Insurance application modernization solutions differ from enterprise to enterprise depending upon their Insurance product requirements, the nature and seriousness of their problem, and the skills and availability of their staff.

Some of the incremental steps in the direction of modernizing the existing legacy systems are:

Improve the user experience and exposing existing software as web services:Insurers are taking steps to improve the online end user experience. There is a focus in shifting from the character-based screens to the rich Graphical user interfaces (GUI). This improves customer satisfaction.

Modify Existing applications:

Portions of the application, which are tightly coupled and cannot be easily modified to modern workflows, need to be adapted to participate in the current modern workflows. The entire application need not be replaced or phased out, but could be used with some adaptation and changes.

Create new capabilities:

Define new processes needed to adapt to market conditions, new solutions can be created and plugged into the existing applications. This can be achieved by a proper analysis and re engineering an existing application.

Also, its is really important to know what to modernize and why before deciding how. Modernize options include:

  • Integrate current applications (data and function) that meet requirements
  • Remove redundant and unnecessary applications
  • Develop or purchase applications to meet new/changed requirements

Kumaran offers an array of options to help you perform these extension tasks in an evolutionary, low risk manner by re-using as much of the existing application as possible. The key options to extend existing insurance legacy applications include:

  • Integrating COBOL/Mainframe with .NET and J2EE
  • Extending to a Service Oriented Architecture
  • Improving or Supplementing Existing User Interfaces
  • Exploiting Relational Database Models

Advantages of Legacy Modernization:

Extending a legacy system offers organizations a number of distinct advantages including:

  • Up to 40% reduction in maintenance costs, with enhanced understanding of the functionality of your applications. Optimized cost of ownership of transformed system and reduced overall costs (inclusive of new resources, training and maintenance).
  • Leveraging current business processes and modern technology.
  • Easy access to users over the Internet since no additional hardware or software is required to access the application.
  • User-friendly interface that requires minimal training / re-training.
  • Shifts dependence of maintenance activities from few individuals to transparent processes and tools. Ease of maintenance from a Programming / Maintenance group perspective.
  • Comprehensive documentation of system with complete knowledge of processes.
  • Ease in deployment and enhancement of functionality.

To explore the benefits of Kumaran Legacy Modernization solution contact Kumaran Systems Consultant at insurance@kumaran.com

Insurance Application Re-engineering 

Insurance companies need to aggressively explore the option of re-engineering their core systems. This is more necessary now than ever before due to improvements in technology, rising expectations of policyholders and insurance agents.

The core systems of an insurance company consist of the primary data processing applications that automate the underwriting, policy administration, and claims handling functions of a carrier. Each successive wave of technological change renews the call to rewrite, upgrade, or replace these systems with more modern code that would enable interaction with modern infrastructures.

Our offshore division in India has software-programming teams with proven Insurance domain expertise in modifying or extracting business logic from legacy Insurance systems. We follow a structural approach where we analyze your core Insurance legacy applications, dig out the business rules, employ the latest tools and development techniques and transform your legacy systems into contemporary Insurance software applications.

Kumaran re-engineering methodology provides the following:

  • Conversions and migrations from one environment to another
  • Reverse engineering of applications
  • Database migration
  • Architecture change
  • Operating system migration
  • Functionality change and enhancement
  • Quality documentation of existing and future systems
  • Complete re-write of applications
  • Integration of new/re-write applications with existing systems
  • Business process understanding and documenting user requirements
  • Offshore systems and performance testing
  • Implementation support and user training

When it comes to Insurance Legacy re-engineering, you need to let the experts like Kumaran manage the complete process end to end. Having worked with largest Property and Casualty Insurance companies in US, Kumaran would be the ideal partner to manage your reengineering risks whilst you concentrate on your ‘core’ business & other ‘strategic’ initiatives.