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Insurance Industry Solutions

Insurance Application Maintenance

“Do you know Kumaran’s Global insurance outsourcing team maintains more than 1 million policy and claims transactions?”

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After having spent hundreds and thousands of dollars in implementing Core Insurance solutions an insurer would like to maintain it rather than moving to new insurance software’s. Our Application Maintenance Services relieves you of the burden of maintaining your applications that are draining your budget. With our experience in managing legacy applications since 1990, we know how to get the best out of your code. We can renew your legacy Insurance applications and make them productive at 50 – 60% of the cost that you are paying for internal staffing.

Kumaran has a capability to support and maintain Claims and Policy Administration systems developed by 3rd parties. It may be that your developed Insurance software or even the whole IT infrastructure requires maintenance and support.

Often, if you are not satisfied with the work of your previous team, you have to keep using their services in order to avoid switching costs. But due to Kumaran’s project methodology and Insurance domain experience this transition process is as seamless and smooth as possible.

It does not matter, if the Insurance solution does not satisfy your current requirements, have poor performance or any other problems. Kumaran has provided all levels of support and enhancement, to our P&C and Workers Compensation insurance clients globally, from correcting application errors to preventative maintenance, for both packaged and custom application systems. We get into well-defined service level agreements, which ensure that your mission critical applications get the attention that they require to function effectively.

We deliver based on a highly structured, repeatable process that consistently delivers savings, quality, process improvements, and the benefits of high offshore staffing ratios. And, because of our systematic knowledge transfer process, you end up with applications that are more thoroughly documented than ever before. And, because we commit to managing your applications according to firm, carefully measured service-level agreements, you will always know if we are meeting our promises.

At Kumaran, we work as a virtual extension of our client’s team by quickly adopting their methodologies and setting up protocols to ensure seamless multi-site product development, maintenance, and support.

Our Global Delivery Model is designed to leverage our process maturity on application knowledge transition, problem management, enhancement request management, service level management and thus deliver significant operating cost benefits to customers.