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Telecom Industry Solution

Telecom Practice Highlights

Challenges & Opportunities

Mature communications operators have typically grown through consolidation. Addition of bolt-on solutions to an existing infrastructure for handling new services resulted in complex, unwieldy and often isolated operating models. Competing with more agile players will require enterprises to simplify key operational requirements such as customer understanding and responsiveness, ongoing cost reduction, usage-based pricing, and bundled offerings.

The lines are blurring between wireline, wireless, cable and satellite companies – they are interconnected like never before. Enterprise success is now linked to differentiating a new integrated portfolio with innovative service offerings.

Telecom companies face a unique set of challenges that stem from technology trends and customer demands. The convergence of applications, networks or content in this new-age information super highway has become the next path-breaking move in core mass-market technology providing single connectivity and integrated user experience. Today, Communications enterprises are navigating some of the biggest shifts ever witnessed in technology, culture and business models–from adoption to preference, from fragmented audiences to convergent industries, from emerging economies to game-changing new players.

Embracing technology and business forces that create this shift will help tomorrow’s enterprises lead the ‘digital evolution’ and stay strong–creatively and financially.